PRIVACY POLICY
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, phone number and comments the book, contact us and chat functions. We will also save comments, feedback, reviews and recommendations. We do not request, save or store any payment details.
How we collect information
When you submit an enquiry or chat on our website or in person, as part of the process, we collect personal information you give us such as your name, address, phone number and email address. Your personal information will be used for the specific reasons stated above only.
Why we collect personal information
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the SMP Service
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To provide our Users with ongoing customer assistance and support
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To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we use to provide and improve our respective services
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To comply with any applicable laws and regulations
How we store, use, share and disclose our site visitors' personal information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We do not currently operate any payment process through our website and will never ask you for payment details online.
How we communicate with our site visitors
We may contact you regarding your enquiry with us, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. Following an SMP treatment, we may need to follow up and ensure your satisfaction, troubleshoot problems with your payment plan, to resolve a dispute, to collect fees or monies owed. For these purposes we may contact you via online chat, email, telephone, text messages, and postal mail.
How we use cookies and other tracking tools
We only use the following essential cookies:
How you can withdraw your consent
If you don’t want us to process your data anymore, please contact us at info@smp-pro.com or send us mail to: SMP-PRO, Stagg Farm, Hogpits Bottom, Hemel Hempstead, HP3 0PX
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@smp-pro.com or send us mail to: SMP-PRO, Stagg Farm, Hogpits Bottom, Hemel Hempstead, HP3 0PX
